Patient Satisfaction Jan-June 2012

3,285 London NHS Diagnostic Service patients completed a patient satisfaction survey between January and June 2012

Positive Comments

Absolutely 1st class. A very positive experience! Alexandra Health Clinic

I was very impressed at the service in the east Croydon clinic. The staff are superb. The service was excellent. East Croydon Medical Centre

I was extremely happy with the facility. The environment helped, put me at ease as I was quite apprehensive. I appreciate the personal and relaxed atmosphere of the clinic. Garden Hospital

Just two weeks ago today, I saw my GP who referred me for an MRI scan! I am so impressed with the speed and efficient way in which this matter has been handled. My grateful thanks to all concerned, and congratulations on an excellent service. St Georges Hospital

Losona and Sunhill were very helpful. Warm and understanding, particularly given that I am very sensitive to loud noises. They were great. London Independent Hospital

All the staff were very kind and explained what was happening. They showed good patient care. Shirley Oaks Hospital

Excellent service. Polite - quick - efficient. Put at ease from moment of entering unit door - to leaving. Thank you. Cricket Green Medical Practice

Very well run service. Staff were very professional and considerate. Keep it up! Vista Diagnostics

Friendly and relaxed staff who were sympathetic to my claustrophobia. Many thanks. Tooting South Medical Centre

It was brilliant having an appointment on a Saturday, no time off work. Everything was done efficiently and satisfactory. Vista Diagnostics

Negative comments

InHealth recognised there was a need for audiology patients in London to have quick access to help when using their hearing aids, we set-up a help-desk just for audiology patients to phone to speak to a hearing care specialist. This service is now fully available to London patients and means that we can solve patient concerns and queries over the phone saving them having to go to their local InHealth site for an appointment.

InHealth identified there was a need for increased training for InHealth sonographers and healthcare assistant working in London regarding diversity and equality. A training day was recently organised by InHealth and attended by 21 staff and will be run every 6 months for new staff.